Refund policy

Due to Covid-19 and the nature of our products we do not accept any returned items. Should you have any issues with your orders, please do not hesitate to contact us at info@shaysbuttas.com. 

You can always contact us with questions at info@shaysbuttas.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send us a claim via email including, your name, order number, name of item and photos of the damaged item at info@shaysbuttas.com. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and investigated your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.